- WEBEX TEAMS TROUBLESHOOTING INSTALL
- WEBEX TEAMS TROUBLESHOOTING LICENSE
Webex devices in the Workspace become a part of your existing on-premises dial plan,Īllowing these devices to call user extensions or the PSTN, and receive incoming Webex devices are registered to the cloud, and when they are enabled with HybridĬalling, they also connect to the enterprise. You can use Hybrid Calling for Webex Devices to provide hybrid call functionality for Room, Desk, and Cisco Webexīoard devices that are added to Workspaces in Control Hub. Deployment Guide for Webex Hybrid Calling for Devices
WEBEX TEAMS TROUBLESHOOTING INSTALL
To install Cisco Directory Connector and use it to synchronize your AD users into the cloud, see. Simplify the administrative experience by automatically synchronizing Microsoft Active Directory users with Webex user management (creating, updating, deleting), so that users are always current in Webex. Workaround: A user can add a dummy device, modify this setting and then remove the device.Deployment Guide for Cisco Directory Connector Some users have experienced issues with establishing video calls and/or poor video quality when using the soft client, with the "No Compression" setting. If a user modifies this setting to "No Compression" and then removes the device, this setting remains to modified - i.e "No Compression" without an option to change this setting from CH or CAP.
When a device is added at user level, the default "Phone codec options" are set to "Normal Use". Workaround: View subscription details for a customer org in Control Hub. 
** Note:** this only impacts WxC SP partners.
WEBEX TEAMS TROUBLESHOOTING LICENSE
With the streamlining of license provisioning, the inventory, order and other reports available in the SP Portal will no longer accurately reflect what's been provisioned. Workaround: Enter a value in the "Number of rings Before Playing A Greeting" field from Calling User Portal (CUP) or the Calling Admin Portal (CAP) voicemail settings (standard is 3 rings). You may experience all calls diverting to your voicemail if you have set up Executive and Executive Assistant settings. You may experience all calls diverting to your voicemail if you have configured Call Forward No Answer (CFNA) settings for your extension and after CFNA is disabled. Workaround - Search for the user in Control Hub, then cross launch to CAP. A timeout may occur when trying to load >1000 users across all sites. Bulk Upload may only accept English branded station names. Workaround: Users without Call Forwarding appear in the list, but admin is not able to edit. Even when no Call Forwarding is subscribed for a user, the feature may appear to be editable when using the Bulk Edit functionality. For larger customers, User records may fail to load. Large customers may experience a long wait time when saving Call Forward Selective. May experience latency when paging through alternate numbers when editing a user. Workaround: Ignore the non-matching records. Receptionist search functionality may return records that do not match. Workaround: Ignore rows in results that do not have shading over the search criteria. Some Directory Search results may not match the search criteria. Some Japanese translations may be incorrect. Some labels may not be translated to German. Some Outbound Calling definitions are not visible. Some policy details about Hunt Group may not be translated. Under Monitoring, you may not be able to filter users based on site or add extension-only users from another site in your organization. Otherwise, limit paging group to users from single site. 
Workaround: Intermittent error - reattempt.
When identifying Paging Targets, some Available numbers may not be Assignable. Workaround: Export user list to CSV, sort the CSV file. When viewing users, sort functionality may not work for email and port columns. You may experience slow response times in the Calling Admin Portal. If a Webex Calling user tries to change their email address with, this will cause a synchronization issue. Changing Your Email with Webex Calling users can't change their email address on their own.
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